Digilu Service Levels
Choose how much responsibility Digilu carries.
Two levels. Adaptive Management carries everything in Trust Foundation, plus the work that decides how you are chosen and what happens after the sale.
No sales call. No proposal. Secure checkout and automated onboarding at both levels.
Start a membership
Why it is ongoing
Market leadership is a long climb.
The destination can stay the same while the conditions around it keep changing. Building a trusted market position takes time, and the route that works today may need to change tomorrow.
A correction made in March is not a correction that still holds in September, and nothing sets off an alarm in between.
What keeps changing
- Search results change.
- AI representations of your business change.
- Reviews change.
- Listings change.
- Competitors publish.
- Customer expectations move.
$400per month
Trust Foundation
Establish the footing.
We keep the core digital foundation right so the business has a stable place to build from.
Standard
$900per month
Adaptive Management
Manage the climb.
We stay with the business as conditions change, adjusting what matters while continuing to build trust, visibility and customer preference.
A project ships and stops.The environment does not.
- Adaptive Brand Managementdefines the ongoing responsibility.
- The Observatoryidentifies what needs attention.
- Your membershipdetermines how much of the response Digilu carries.
Trust Foundation to Adaptive Management
A sound foundation is not what makes a customer choose you.
The foundation stops you being ruled out. Being chosen, and being kept, is different work, and neither maintains itself, and neither is included at $400.
Trust Foundation · $400
Digilu keeps the foundation right.
- A review sits unanswered for three weeks.Your team handles it.
- Your Google Business Profile hours are wrong on a holiday.Your team handles it.
- A customer buys once and is never contacted again.Your team handles it.
- A happy customer would refer you if anybody asked.Your team handles it.
The foundation is maintained. The rest is yours.
Adaptive Management · $900
Digilu keeps the foundation right, and manages the rest.
- The review is answered, in your voice.Managed by Digilu.
- The profile is corrected before the holiday.Managed by Digilu.
- The customer hears from you again, deliberately.Managed by Digilu.
- The referral gets asked for.Managed by Digilu.
Digilu manages how you are chosen and the Post-Sale Helix.
Most businesses lose more to the customer they already had than to the one they never met.
The Post-Sale Helix is retention, loyalty, repeat purchases, referrals and advocacy. Adaptive Management is the level at which Digilu takes responsibility for it instead of telling you it needs doing.
Some things only you can do: ask a customer, take the photo, give the permission, make the introduction. When Digilu needs a human action from you, The Observatory identifies the priority, gives you the exact task, and tracks it to completion. One thing at a time, never a list.
The two levels, side by side
Adaptive Management includes everything in Trust Foundation. What changes is how much of the work Digilu carries.
Trust Foundation
$400/month
The foundation
Adaptive Management
$900/month
How you are chosen, and what follows
Measured, not claimed
- Flaig Law Firm5.0→9.9
- O-SEA CrossFit6.3→9.9
- O-SEA Fit6.6→9.9
- Best Diehl Electric7.9→9.6
- OC Doulas6.7→9.1
AI Trust Visibility, out of 10, measured by AIOInsights before Digilu started and after. It is our own measurement and we are telling you so. Each score links to that client’s full case study, including what was wrong and what was done. See all work.
Larger than this?Complex organizations and market-leadership engagements are scoped separately. Custom engagements start from a total marketing investment of $20,000 a month across all marketing, which is your own total spend and not a Digilu fee.
Talk with DigiluService-level prices cover the responsibility stated for each level. Migrations, major rebuilds, paid media, third-party software, legal work, and anything outside the supported environment are not included unless stated in writing. Membership is recurring monthly and can be cancelled in any month, with no minimum term and no exit fee. You retain ownership of your domain, website, content, data, and accounts throughout, and if the relationship ends you leave with the complete working site. Digilu reviews publicly available information about the business in order to observe it. Digilu does not guarantee rankings, AI recommendations, reviews, leads, or revenue: search engines, AI systems, platforms, customers, competitors, and markets remain outside its control.
No lock-in
You own everything.
- Your domain.
- Your website.
- Your content.
- Your data.
- Your accounts.
Cancel any month. No minimum term and no exit fee. Digilu hands over the complete working site and helps you move it, so nothing goes dark while you switch.
Your price is fixed while you hold it. If a membership price changes, you get at least 30 days’ notice first.
Digilu builds on open standards and does not hold your business inside a platform you cannot leave. Where Digilu operates a managed platform for you under an agreed scope, it is still yours and you leave with the complete working site.
What happens next
01
Join
Choose Trust Foundation or Adaptive Management and complete Stripe checkout. Nothing else is required of you, and there is no call to sit through first.
02
Onboard
Automated onboarding collects what The Observatory needs. The link arrives by email within a few minutes and takes about ten minutes to work through.
03
Observation begins
Digilu establishes your starting condition and begins observing the supported environment. That baseline is what every later comparison is measured against.
04
Mission Briefing
You receive what changed, why it matters, what should remain stable, and what happens next.
The completed actions Digilu carried out are reported too, at every level.
Membership questions.
Starting
Stripe confirms the payment, your membership activates, and automated onboarding starts straight away. You get an email within a few minutes carrying your setup link and a receipt. Setup takes about ten minutes and saves as you go. Digilu establishes your starting condition from what you enter, then observation begins.
No. Choose a membership, complete secure Stripe checkout, and automated onboarding begins immediately. Digilu will contact you later if the work requires clarification, but a sales or setup call is not required to become a member.
Yes. Confirmed payment creates your onboarding record and emails you the setup link. Nothing waits on Digilu sending you a form and nothing waits on an appointment being scheduled.
Migration is not automatically required at any level. Digilu only recommends a platform change when the existing environment cannot safely or reliably support the responsibility being taken on. It is a separate decision and it is never a condition of joining.
Money and terms
Payment is taken by Stripe on Stripe’s own secure page. Digilu never sees your card or bank details. The membership is monthly and recurring, and it renews automatically until you cancel. Card, bank debit and the other methods Stripe offers your account are all accepted.
Yes. Cancel in any month from your billing area. There is no minimum term and no exit fee. You own your domain, website, content and data, so you leave with the complete working site and Digilu helps you move it.
Yes. Start at Trust Foundation and move to Adaptive Management whenever you want Digilu to manage how you are chosen and the post-sale relationship too. The change takes effect from your next billing date and nothing is lost in the move: your history stays with you at both levels.
Complex organizations and market-leadership engagements are scoped separately. Custom engagements start from a total marketing investment of $20,000 a month across all marketing, which is your own total spend and not a Digilu fee. Enterprise Adaptive Brand Management explains how that works.
What is included, and what stays yours
Digilu maintains the core digital foundation: continuous observation across supported signals, the Corroboration Map showing which third-party sources AI checks for you and where you are absent, meaningful-change alerts and recommendations, ongoing maintenance of the website and the core owned digital presence, the foundational technical, visibility and trust infrastructure kept current, your entity details corrected and kept consistent, and a monthly Mission Briefing. One business and one primary website. The channels that decide how you are chosen, and the post-sale relationship, are not managed at this level.
Trust Foundation maintains the foundation so the business does not drift, break, go out of date or lose its basic visibility and trust infrastructure. Adaptive Management adds active management of the things that decide whether a customer chooses you and comes back: your Google Business Profile, the channels that matter in your market, reviews and public record, and the Post-Sale Helix of retention, loyalty, repeat purchases, referrals and advocacy. Trust Foundation keeps the foundation right. Adaptive Management manages trust and the customer relationship.
Because the foundation on its own does not decide whether a business is chosen. Reviews, profiles, the channels that decide how you are chosen, and what happens after the first sale do, and none of that maintains itself. Adaptive Management is the level at which Digilu takes responsibility for that work rather than telling you it needs doing.
At Adaptive Management and above, Digilu needs delegated access to the profiles it is being asked to manage, granted through each platform’s own user-invitation system. Digilu never asks for your password. Access is granted by you, it is visible to you, and you can withdraw it at any time.
Yes. Your domain, your website, your content, your data and your accounts stay yours throughout. If the relationship ends you leave with the complete working site and Digilu helps you move it.
No. Digilu observes evidence, recommends and implements appropriate action, and verifies results. Search engines, AI systems, platforms, customers, competitors and markets remain outside Digilu’s control, and anybody who promises otherwise is selling something they cannot deliver.
Ask the question this page did not answer.
Send it and Digilu replies by email. No call is booked, nothing starts, and asking does not put you on a membership.
Start with Adaptive Management
$900 a month and Digilu manages your foundation, how you are chosen, and what happens after the sale. No sales call, and you can cancel in any month.
Not ready? Run the free AIOInsights evaluation to see today’s condition first. It costs nothing and does not put you on a membership.